Shipping and Return Policy
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed.
Shipping time: this refers to the time it takes for items to be shipped from our warehouse to the destination. 7-21 days delivery to USA, UK, AU & CA. 10-28 days delivery to all other countries.
*please note that these are estimated delivery times only, therefore there is not guaranteeing delivery dates.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email or SMS once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, duties, and taxes
Naxify is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*Usually there are no additional import costs imposed on customers. However, we cannot guarantee that this will not happen. In the rare event that this occurs (depends on locations, item purchase, and manufacturer).