Refunds & Returns

Naxify is committed to making your shopping experience a success.

A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depend a lot on the customer bank. 

An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.

Our customers have the right to request a refund / return the product within 14 natural days. This term will expire after 14 natural days from the day the product has been received by the customer.

A customer has the right to request a refund or receive a new product depending on product availability:

  1. In the unfortunate event that the product is defective. (It is clearly broken and unusable);
  2. Product received is totally different from the order. (Requested Product A Received Product B).

In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.

We may choose to offer a partial refund of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.

CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

  1. No refund requests will be accepted after 14 natural days for any reason.
  2. No refund requests will be accepted before your items are delivered.
  3. Shipping costs are the customer's responsibility.
  4. We'll refund only to the same payment method from where the customer originally pays.
  5. Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
  6. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
  7. After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.

Please do not send your purchase back to the manufacturer. To exercise the right to change or return the product, you must contact us via e-mail at support@naxify.com